If a participant doesn't show up, we don't charge you for that session. If someone turns out not to match your criteria or the quality falls short, let us know within 24 hours and we'll sort it out — with a replacement or a correction. To keep your study on track, we also recommend scheduling one backup participant for every five you need.
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We recruit participants for all common research methods — in-home visits, unmoderated user tests, moderated user tests, in-depth interviews, focus groups, diary studies, card sorting, tree tests, preference tests, online surveys and more. Whether your study runs online or on location, we recruit the right participants for it.
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We recruit almost any B2C audience and most B2B profiles, from broad consumer groups to hard-to-reach decision-makers. For very specific or niche audiences, we run a feasibility check upfront so you know whether recruitment is realistic before you commit. Not sure about yours? Request a feasibility check and you'll know within one business day.
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Most recruitment projects take 5 to 10 working days, depending on how specific your criteria are. Broad consumer audiences are usually filled faster, while niche B2B or hard-to-reach profiles take a little longer. You'll receive a realistic timeline together with your quote.
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Participant recruitment works with fixed rates per participant, based on your audience, session length and incentive level.
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We have work with a wide range of quality control measures to guarantee tester quality.
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