Operations Coordinator
About User Sense
User Sense is a research and recruitment platform for UX and market research. We help organisations set up user research and recruit the right participants. We do this with smart tooling, a large participant panel and personal support. To expand our team, we're looking for an administrative officer in operations who enjoys organising, planning and communicating — and makes sure everything runs smoothly behind the scenes.
What will you do?
In this role, you'll be a key link between clients, participants and our (international) partners. You work accurately, keep track of the bigger picture and ensure that agreements are kept. Your responsibilities include:
- Answering support questions via email and phone
- Sending invitations and mailings to participants
- Scheduling and coordinating participants for studies
- Maintaining client contact and keeping clients proactively informed
- Updating and managing Excel overviews
- Requesting and coordinating quotes from (foreign) partners
Who are you?
You're practically minded, a strong communicator and enjoy working in a structured way within a dynamic environment. We're looking for someone who:
- Has at least MBO4 working and thinking level or higher
- Writes and speaks excellent Dutch
- Has a good command of English, both written and spoken
- Works accurately and can keep track of the bigger picture
- Is client-focused and communicates pleasantly
- Can work independently, but also enjoys collaborating
- Experience in support, operations, planning or a coordinating role is a plus, but not a must
What do we offer?
- A varied, operational role with plenty of responsibility
- A salary between €2,200 and €2,800 gross per month (depending on experience and hours)
- The option to work 32 hours or more (spread across five days)
- An informal working atmosphere in a small, dedicated team
- The option to work at our office in Amsterdam-Noord (NDSM) and/or from home
Interested? Send an email with your CV and motivation to info@usersense.com.