List

Customer instructions

Whitelisting User Sense

Understanding your recruitment cost estimate

Technical issues on mobile devices

Technical issues on desktop

Setting up redirects for your test

Reserve participants, floaters and drop-outs

Participant is too late or does not show up

Account

What happens to my personal data?

Request new verification link

Request a new password

Register as a tester using company details

Create an account

Activate your account

Tester instructions

Session without interviewer

Session with interviewer

Download software or mobile app

Settings for Mac-computers

Camera or microphone not working

Earnings and payouts

When will I receive my payout?

Social welfare payments

Information needed for payouts

How much can I earn?

Declaration to tax office

Sign up for paid studies

I signed up as tester. What's next?

How to complete the qualification test

How do I participate in paid studies?

How do I increase my chances of participating?

Self-recruited testers

Use a unique participation link

Scheduling sessions without recordings (own testers)

Scheduling sessions with recordings (own testers)

Create accounts for your own testers

94 entries | Support

Does User Sense take care of participant incentives?

Yes. We advise on an appropriate incentive for your audience and session type, and we pay participants directly within 2 working days of their session. You receive a single invoice and don't have to handle any individual payouts yourself

How does User Sense guarantee participant quality?

FAQ - Recruitment General | FAQ - Customer

We have work with a wide range of quality control measures to guarantee tester quality.

In what countries does User Sense operate?

We operate in all European countries.

Is User Sense compliant with GDPR?

FAQ - Online Recruitment | FAQ - Customer

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