Detailed instructions on how to participate in tests without an interviewer.
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Tester instructions for taking part in scheduled sessions with an interviewer.
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Looking to download our software or mobile app? Open this page to get access to it.
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Yes. Sessions can be moderated by an experienced Dutch-speaking moderator. If your team wants to follow along in another language, we can arrange simultaneous translation so nothing gets lost. Just let us know your preferred working language when you request a quote.
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Turnaround is usually 10 to 20 working days, depending on which parts we handle for you — recruitment, facilities, moderation, reporting, or the full study. Recruitment itself takes 5 to 10 working days within that window. Tell us your deadline when you request a quote and we'll confirm a timeline that fits.
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We recruit entirely from our own Dutch panel of 75,000+ participants — no third-party agencies. You can specify any B2C or B2B profile, and we screen for people who are comfortable in a group and give clear, usable feedback. Standard recruitment takes 5 to 10 working days. If a recruited participant doesn't show up, there's no charge for that seat.
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We arrange focus rooms with observation and recording facilities in Amsterdam, Rotterdam, The Hague and Utrecht, through our local partner network. Other Dutch cities can often be facilitated on request. Prefer not to travel? Every session can also run fully online or hybrid, with a livestream so your team can follow along from anywhere.
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Yes. Alongside participants from our panel, you can invite people you've sourced yourself — your own customers, users or contacts — for moderated or unmoderated sessions. They go through the same scheduling, reminders and recording flow through our platform, so everything stays in one place. This is a good fit when you specifically want feedback from existing users, and it lowers the cost since no recruitment is needed.
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Yes. We recruit participants from our own panel of 100,000+ people across Europe, screened to match your target audience. Every participant is manually checked against your criteria before they're approved, so you only meet people who fit. In most countries the sign-up process is localised, so participants take part in their own language. Recruitment, scheduling and incentives are all handled for you.
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As a rule of thumb, 5 to 8 participants per user group or device type is enough to uncover the majority of usability issues. I
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