We take these measures to prevent fake accounts. 

• We ask testers to verify their address 
• We ask testers to link their bank account for payouts
• We verify through social security numbers (only in NL)

To make sure all sessions run smoothly. 

• Testers are required to do a technical check before the study
• Qualification tests make sure that unmoderated tests run smoothly
• User Sense provides support in case of any issues

To make sure we select the right testers for your study.

• Personal contact with the tester to verify responses
• To answer any questions testers might have
• To gain deeper insights into the tester profile

To smoothen the recruitment process and to avoid technical issues. 

• Detailed tester instructions and instruction videos
• Separate instruction files for mobile, tablet and desktop
• Localized support available to avoid confusion

To select the right type of testers and avoid potential misuse. 

• Questions designed to prevent false positives and negatives
• Time to completion of the form is tracked to avoid rushed answers
• Check with previous screeners to identify inconsistent responses

To prevent testers from turning into UX Designers. 

• Automatically tracked via our platform
• Prevents bias and improves tester feedback
• Only applies to User Sense testers

In the unlikely event of a negative experience. 

• Based upon tester ratings and feedback from customers
• To further reduce the amount of no-shows
• To ensure you get high-quality feedback during a session